The CMQ/OE® training course provides a detailed study of the management of quality and organizational excellence based on the “Manager of Quality/Organizational Excellence Body of Knowledge” 2014, published by ASQ, USA.
The course will explain quality management philosophies and principles, including leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer-focused organization, supply chain management, and training and development. Participants will have a thorough understanding of key aspects of quality management and organizational excellence principles and have the skills and knowledge to lead teams to establish, support and implement organization wide goals and strategic initiatives.
1. Define and describe the role of leadership including organizational structure, leadership challenges, teams and team’s processes to lead an organization.
2. Prepare and deploy strategic plan considering various environmental factors.
3. Understand the influence of various management elements and methods on organizational excellence.
4. Apply various quality management tools for problem solving, process management and performance measurements.
5. Analyze the importance of customer identification, segmentation and customer relationship management.
6. Develop, evaluate and manage supply chain.
7. Create training plans and evaluate training effectiveness after deployment.
A combination of lectures, discussions, exercises, and cooperative learning will be used. Active learning will focus on discussion based on trainee organizational scenarios related to the application of qualitative and quantitative methods that will facilitate decision making in quality management and organizational excellence initiatives. Assessment is done through a standard structured response questions. A summative comprehensive assessment at the end of the course will assess comprehension of the core concepts.
Upon successful completion of the course, the participant will demonstrate the ability to:
Module 1: Leadership
Module 2: Strategic Plan Development and Deployment
Module 3: Management Elements and Methods
Module 4: Quality Management Tools
According to your education level, you must have the following years of On-the-Job Experience in one or more of the areas of the Certified Manager of Quality / Organizational Excellence Body of Knowledge.
A minimum of five years of this experience must be in a decision-making position. This may or may not include management or supervisory positions.